Common signs
- Custom-domain Gmail stopped receiving
- A user can sign in but cannot send
- Aliases or groups behave unexpectedly
- A recent DNS or domain change disrupted mail
Independent Google Workspace support
Google Workspace email help
AIVIQ provides independent troubleshooting for businesses using Google Workspace and Gmail with a custom domain. AIVIQ is not affiliated with or endorsed by Google. The first step is to identify whether the fault sits in public DNS, the Workspace organization, one user or a mail application.
No password by emailNo compulsory callRemote across Canada
What to look for
Useful signs and evidence
What the evidence can show
MX records route inbound mail to Google. Workspace user status, licences, routing, groups and admin policies are private account-side settings. A public diagnostic cannot see those controls, mailbox contents or Google Admin.
What to provide
Share the domain, affected users, the visible error and whether the issue occurs in Gmail on the web as well as other applications. Use temporary administrator or delegated access only when required and remove it after verification.
What the starting scope covers
One ordinary sending or receiving incident starts at CAD $89. A clearly identified record correction may fit CAD $49. Domain authentication work involving SPF, DKIM or DMARC starts at CAD $149.
Safe expectations
Repair, verify, and stop at the boundary
Provider subscriptions, account recovery, migrations, security incidents, multiple domains and prolonged Google support cases are excluded from the starting prices. Any larger step is quoted before work continues.
Before changing DNS or account settings, record the existing configuration. Use temporary access where needed, verify the agreed result, and remove that access afterward. AIVIQ does not claim access to private provider systems and does not promise a guaranteed repair time.
Next step
Start with the free public DNS check or send a written request through the main Business Email Rescue page. The hub explains all four price levels, exclusions, access rules and what happens after submission.
Questions
Before you start
Does AIVIQ need my Google password?
No. Do not send it. Temporary delegated or administrator access is used only if private checks are necessary.
Can public DNS confirm my Workspace licence?
No. Licence and user status are private Workspace information.