Common signs
- A domain has no visible MX record
- MX records still point to an old provider
- Mail stopped after a provider or DNS move
- Different records conflict or use unexpected priorities
Inbound mail routing
MX record help for business email
MX records tell sending systems which servers receive mail for a domain. AIVIQ’s free diagnostic reads those public records and identifies the likely provider. A repair begins only after the current and intended routing are confirmed.
No password by emailNo compulsory callRemote across Canada
What to look for
Useful signs and evidence
What the evidence can show
MX priorities guide senders among published mail servers. A valid-looking record can still point to the wrong service. MX does not reveal mailbox existence, quota, licences, private forwarding or whether a user account is enabled.
What to provide
Provide the domain, intended email provider and the timing of any recent domain, nameserver or provider change. Existing records should be documented before edits. DNS access should be temporary or delegated where possible.
What the starting scope covers
One clearly identified, low-risk MX correction for one domain may fit the CAD $49 quick fix, including up to 30 minutes of active work and one verification. Broader receiving diagnosis starts at CAD $89.
Safe expectations
Repair, verify, and stop at the boundary
DNS changes can take time to be observed because caches retain earlier answers. Verification confirms the authoritative public result and a basic mail-flow test where possible; it does not recover historical messages or inspect private mailboxes.
Before changing DNS or account settings, record the existing configuration. Use temporary access where needed, verify the agreed result, and remove that access afterward. AIVIQ does not claim access to private provider systems and does not promise a guaranteed repair time.
Next step
Start with the free public DNS check or send a written request through the main Business Email Rescue page. The hub explains all four price levels, exclusions, access rules and what happens after submission.
Questions
Before you start
Does the lowest MX number always receive mail first?
Lower preference values are normally tried first, but the full provider configuration must match its published instructions.
Can the diagnostic see individual mailboxes?
No. MX records identify receiving servers for the domain, not users or mailbox state.