If you run a small business in Burnaby and need a website that gets found, calls that get answered or email that actually arrives, this page walks through what to set up and in what order. AIVIQ builds websites from CAD $150 and sets up AI phone answering, workflow automation and business email repairs. We are based in Vancouver and work remotely: there is no Burnaby office and we do not make on-site visits, but the process and prices are the same as for a business downtown.
See how Burnaby searchesStart a written briefBurnaby is organised around four town centres: Metrotown, Brentwood, Edmonds and Lougheed. Many residents describe where they live by the nearest one, and they search that way too. Someone looking for a physio or a hair salon close to home may type "physio Metrotown" or "salon near Brentwood" rather than "Burnaby". Others use older neighbourhood names such as Burnaby Heights or Capitol Hill.
Burnaby also shares long borders with Vancouver, New Westminster and Coquitlam. A customer a few blocks from you may technically live in another city, and Google's map results care more about distance and relevance than city lines. That means two things for your site:
Burnaby has both kinds of business: shops and clinics in malls and on main streets, and trades, cleaners and mobile services working out of a home or a van. Google treats these differently.
If customers come to you, show your address and make sure it matches your website exactly. If you go to customers and do not serve people at your address, hide the address and list service areas instead, such as Burnaby and the neighbouring cities you actually cover. Our guide to Google Business Profile for service-area businesses covers the rules, including when a hybrid setup is allowed.
Whichever you are, keep your business name, phone number and hours identical on your profile, website and directory listings. Mismatches are one of the most common reasons a local business shows up less than it should. Our local SEO work starts with exactly that consistency check.
Before you think about design, write down the five questions customers ask you most often. A good page answers them in order: what you do, who it is for, which areas you cover, what it roughly costs or how pricing works, and how to get in touch. Then pick the build that fits how much you need to say.
| If you need | Package | Price |
|---|---|---|
| A simple site from copy and photos you already have | Basic Website Build | CAD $150 |
| One clear page to replace a social media profile | One-Page Website | From CAD $499 |
| A homepage plus a page for each core service, forms and analytics | Small Business Site | Typically CAD $899 to $1,200 |
| An existing site that gets visits but few enquiries | Conversion Rescue | CAD $699 |
The full process, from written brief to launch, is the same one described on our Vancouver web design page.
If you are on a job site, with a client or behind the counter, calls go to voicemail and many callers simply try the next business on the list. An AI receptionist answers routine calls and texts using information you have approved: hours, services, service area, how to book. Anything outside that goes to a person through a handoff path you define.
It is not the right fit for every business. If most of your calls need judgement, a live answering service or a better voicemail and callback routine may serve you better. Our AI receptionist page explains how it works and what it costs. You can also call or text Ivy, our own receptionist, on +1 778 900 9944 to hear it before you decide.
The admin that eats evenings for a small Burnaby business is usually the same: replying to enquiries, chasing quotes, and pulling numbers together at the end of the week. Pick the one that costs you the most time and start there.
Operations Starter is CAD $1,995 one-time after the scope is agreed. It covers one complete workflow (email assistance, phone intake or owner reporting) with up to two tool connections, testing, documentation and a handover session. Emails start as drafts and a person approves anything that commits the business. Read more about AI automation for small businesses.
A new website does not help if the enquiry form sends to a mailbox that bounces, or your replies land in spam. Before anything else, run the free public email check. It looks at your MX, SPF and DMARC records and shows what is missing. If something needs fixing, our business email help starts at CAD $49 for a single, already-identified correction. We never ask for passwords by email.
If you operate from a Burnaby location, including from home, the City of Burnaby issues business licences. Rules and requirements depend on your type of business, so check with the city directly rather than relying on a general guide.
If you are a mobile trade working across several municipalities, look at the Metro Vancouver Inter-Municipal Business Licence. Check whether your trade and the municipalities you work in participate before you apply.
For listings and referrals, the Burnaby Board of Trade is the city's main business organisation. Whether membership is worth it depends on your customers, but it is one more place a local business can be listed and met.
Say where you actually are and where you actually work. If you are in Burnaby and serve Burnaby customers, say Burnaby plainly on your homepage and contact page. If you also cover Vancouver or New Westminster, list them as service areas in a sentence written for people, not as a block of keywords.
Usually not. Separate pages that only swap the neighbourhood name read as thin to Google and to customers. Mention the areas you serve inside your service pages, and only build a separate page when you have something genuinely different to say about that area.
The website itself is not the trigger. What matters is the business you run from your Burnaby location, including home-based businesses. Check with the City of Burnaby for your situation, and if you are a mobile trade working in several cities, check whether the Inter-Municipal Business Licence covers your trade and the municipalities you work in.
With AIVIQ, a Basic Website Build of up to five simple pages from your supplied copy and photos is CAD $150. A one-page site starts at CAD $499, and a fuller small business site with service pages, forms and analytics is typically CAD $899 to $1,200. You get a written scope before any work starts.
It can handle routine questions you have approved, such as hours, services and how to book, and pass anything else to a person. It needs clear approved information and a defined handoff path to work well. Phone numbers, call minutes and SMS are separate provider costs.
That depends on whether you want referrals and local business contacts more than you want the time back. It can be a useful place for a listing and for meeting other local owners. Look at what membership includes and decide based on the kind of customers you want to reach.
Send a short written brief. We reply with a written scope and a fixed price, with no compulsory call.
Start a written brief