Most New Westminster business owners do not need everything at once. They need the one thing that is costing them customers fixed first: a site that cannot be found, calls that go unanswered, admin that eats the evenings, or email that never arrives. This page helps you work out which one it is, with the local details that matter in New West. AIVIQ is based in Vancouver and works remotely; there is no New Westminster office and no on-site visits.
Find your starting pointStart a written briefRead the four cards below and choose the one that sounds most like your week. That is usually the cheapest place to start, and fixing it often makes the next step clearer.
Customers say they emailed and you never saw it, or your replies land in their spam. Fix this first: nothing else works if enquiries do not arrive.
Business email help →You have no site, an old one, or a social media page that does not show up when people search for what you do in New West.
Web design →You are serving customers or on a job and cannot pick up, and callers do not leave messages.
AI receptionist →Replying to enquiries, chasing quotes and pulling weekly numbers together take hours you do not have.
AI automation →New Westminster is small enough that people often think of it as one place, but customers still search by neighbourhood. Someone might look for a café downtown near Columbia Street, a dentist in Uptown, a bakery in Sapperton, or a contractor for an older house in Queen's Park or the West End. Brow of the Hill and the Quay area come up too.
Queensborough needs its own mention. It is part of New Westminster but sits across the Fraser River from the rest of the city, and customers there may not assume a mainland business serves them. If you do, say so.
You also sit right next to other cities: Burnaby and Coquitlam share land borders with New West, and Surrey and Richmond are across the river. If you serve them, say which ones in a sentence on your service pages rather than a long keyword list.
If customers visit you, your Google Business Profile address, hours and phone number should match your website exactly, down to the suite number. Old hours or a previous phone number left on a directory are common reasons a profile shows up less than it should.
If you travel to customers and do not serve people at your address, hide it and add New Westminster and the nearby cities you really cover as service areas. Our guide to Google Business Profile for service-area businesses explains the rules, and our local SEO service covers the consistency work across your listings.
Some long-running local businesses still use an email address from their internet provider, or a domain someone set up years ago and nobody remembers how. Both can cause quiet problems: replies landing in spam, contact forms that never deliver, or an address you could lose if you change provider.
We record your existing DNS before any change and never ask for passwords by email.
| Package | Price | Best for |
|---|---|---|
| Basic Website Build | CAD $150 | Up to five simple pages from copy and photos you already have |
| One-Page Website | From CAD $499 | A first site for a business running on social media or word of mouth |
| Small Business Site | Typically CAD $899 to $1,200 | A page for each core service, a quote or contact flow, analytics and forms |
| Conversion Rescue | CAD $699 | An existing site that gets visits but few enquiries |
An AI receptionist answers routine calls and texts from information you approve, such as hours, services, and how to book, and hands anything else to a person. You can call or text Ivy, AIVIQ's own receptionist, on +1 778 900 9944 to try it. Phone numbers, minutes and SMS are separate provider costs.
For admin, Operations Starter is CAD $1,995 one-time and covers one complete workflow: email assistance, phone intake or owner reporting. Emails start as drafts, and you approve anything that commits the business.
Neither is worth buying until you know the size of the problem. For two weeks, keep a simple tally:
If the tally is small, a better voicemail greeting or a few saved email replies may be all you need. If it is large and mostly routine, automation is worth a written scope.
The City of New Westminster issues business licences for businesses operating in the city. Check with the city about what applies to your type of business and location. If you are a mobile trade working across several municipalities, check whether the Metro Vancouver Inter-Municipal Business Licence covers your trade and the municipalities you work in.
Your local chamber of commerce and any business association for your street or district are good places for listings and referrals. Ask what membership includes before joining.
If you serve it, yes. Queensborough is part of New Westminster but sits across the river from the rest of the city, so customers there may not assume a business on the mainland side covers them. A short line saying you serve Queensborough removes the doubt.
Walk-in traffic does not replace search. People check hours, prices and whether you have what they need before they make the trip. Even a simple site with your hours, location and services, matched to your Google Business Profile, helps those customers decide.
If you operate a business in New Westminster, check with the City of New Westminster about the licence for your type of business. Mobile trades working across several cities should check whether the Inter-Municipal Business Licence covers their trade and the municipalities they work in.
Run a free public check of your domain's MX, SPF and DMARC records first. Missing or broken records are a common cause. If you still use an old internet provider email address for the business, moving to an address on your own domain is often worth doing at the same time.
It can draft replies, reminders and follow-ups for one workflow, but a person should approve anything that commits the business, such as prices or bookings. Start with the task that takes most of your time, not the most impressive one.
With AIVIQ, a Basic Website Build is CAD $150, a one-page site starts at CAD $499 and a full small business site is typically CAD $899 to $1,200. Conversion Rescue for an existing site is CAD $699. You get a written scope first.
Send a short written brief. We reply with a written scope, a fixed price and an honest view of where to start. No compulsory call.
Start a written brief