When people visit but nobody gets in touch, the cause is usually one of a few things: the offer is unclear, the visitors are not the customers you want, the way to contact you is hard to find, the form is quietly broken, or the site is slow or untrustworthy on a phone. You can check most of these yourself in an afternoon, and many fixes do not need a new website.
Check the causesSee Conversion RescueBefore changing anything, check the numbers you are working from. A rise in visits can be bots, people looking for a job with you, or visitors from another country who could never become customers.
This is the single most useful check, and many owners have never done it. Fill in your own contact form from your phone, using a personal email address, as a real customer would.
If nothing arrives, the form is losing enquiries. The usual causes are email authentication, a wrong recipient address or a broken plugin. Our guide to a website contact form not sending email walks through the fixes, and if notifications land in junk, see business email going to spam. Repeat this test every month, and after any website or email change.
Turn off Wi-Fi so your phone is on mobile data, then open your website from a Google search, not a bookmark. Time yourself and answer these honestly:
Then ask someone who does not know your business to find out what you charge and how to book. Watch where they get stuck. That is often more revealing than any report.
If your site is reasonably modern, editable and not painfully slow, the problem is usually the content and structure rather than the technology. That is what AIVIQ's Conversion Rescue addresses: for CAD $699 we fix the messaging, page structure and calls to action of your existing site without rebuilding it.
A rebuild is the better spend when the site cannot be edited properly, runs on a platform or theme that is very slow on phones, has no proper mobile layout, or crams every service onto one page with no room to grow. In that case, see the Vancouver website redesign page, which explains how to rebuild without losing the search traffic you already have.
Whichever you choose, keep measuring enquiries the same way so you can see whether the changes worked. Neither option can promise a particular number of enquiries, but both should remove the obvious reasons people leave.
There is no reliable universal number. It depends on your industry, prices and where visitors come from. The useful comparison is your own site over time: track enquiries per month before and after each change, using the same measurement.
Yes, and it is common. The form may submit successfully while the notification email goes to spam, bounces or is rejected because the sending setup is not authorised for your domain. Send yourself a test and check every folder.
Usually not yet. If current visitors are not getting in touch, more of the same visitors will mostly add cost. Fix the offer, contact path and forms first, then measure whether new traffic converts.
Often not. Clearer headlines, a visible phone number and button, a shorter form and real trust signals can be added to most existing sites. A rebuild makes sense when the site cannot be edited properly, is very slow on mobile or is built on a structure that cannot be fixed.
In Google Analytics, look at the traffic acquisition report to see sources such as organic search, social and referral. In Google Search Console, the Performance report shows the actual search phrases that brought people to your site.
Conversion Rescue is AIVIQ's CAD $699 fixed-price service for an existing website. It fixes the messaging, page structure and calls to action so visitors understand what you offer and how to contact you, without rebuilding the whole site.
We'll reply in writing with what we would change and whether Conversion Rescue or a rebuild fits. No compulsory call.
Start a written brief